EasyDesk Helpdesk v1.9.7g2 | 4.57 Mb
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres.EasyDesk Helpdesk is designed to be quick and easy to use.Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive.EasyDesk is an extremely reasonably priced self- contained helpdesk call- logging system with filtering, ownership, call logging, searching etc.A feature of EasyDesk is its simplicity, everything is on one clear screen. It has the ability to instantly see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous solutions.
Easy to use Call/Work/query logging system for small customer support desks and service or other companies!
Log calls quickly and simply for new customers or build up an existing customer base.
Customisable Status and Category fields. Easy call assignment.
Filtering, call notes, call sheets and Report Wizard; instantly see your own calls.
Store Inventory/Stock/Details against customers.
Save attachments against calls, email customers etc...